Privacy Policy: Unicapp Captain app

This policy covers the Unicapp Captain app ("the app", Android package com.unicapp.capptain), used by delivery partners ("captains") to pick up parcels from sellers and deliver them to customers. It is operated by Unicapp Logistics Private Limited ("Unicapp", "we"). Our general privacy policy at www.unicapp.in/privacy also applies.

• Account and profile: your name, mobile number (used to sign in with a one-time code), email, profile photo and vehicle details.

• Verification documents: the driving licence and identity documents you upload during registration, to verify you can deliver for Unicapp.

• Payout details: UPI ID or bank account details, to pay you.

• Work activity: orders you accept, pickups and deliveries you complete, reasons you give when a pickup or delivery could not be completed, and delivery confirmations.

• Location: see below.

• Notifications: a push notification token, to alert you about new pickups and deliveries.

• Crash and diagnostic data: if the app crashes or hits an error, a crash report (device model, operating system, app version, the error and your Unicapp account ID) is sent through Google Firebase Crashlytics so we can fix it.

The app collects your precise location only while you are on an active delivery run, from when you start the run until its last stop is done. This includes when the app is closed or the screen is off: on Android you will see an ongoing "You're on a run" notification while it is collecting. The app does not collect location when you are not on a run.

We use it to:

• show sellers and customers where their captain is and how far away (for example a seller sees you on a map from 30 minutes before their pickup);

• plan your route and estimate arrival times;

• record where each pickup and delivery was completed, to resolve disputes and keep deliveries safe;

• tell sellers and the fulfilment centre when you are on your way.

Location recorded during runs is kept for up to 120 days and then deleted automatically, except where it forms part of a delivery record we must keep. We do not use your location for advertising and never sell it.

You can turn location off in your phone's settings, but you will not be able to work on runs without it.

To deliver, the app shows customer and seller names, addresses, phone numbers and amounts to collect. You may use this information only to complete the pickups and deliveries you accepted, and must not keep, copy or share it.

Customers pay cash-on-delivery amounts through a UPI QR code shown in the app; the payment goes to Unicapp through our payment partner (Razorpay). The app does not see or store the customer's payment details.

• To offer you orders, run deliveries and keep sellers, customers and fulfilment centres informed.

• To verify captains and keep the service safe.

• To pay you and keep accounting records.

• To send you notifications about new work.

• To fix crashes and improve the app.

• To meet legal obligations.

We do not sell personal information.

• With sellers, customers and fulfilment centres: your first name, phone number (for calls about the order) and your location while you are on your way to them.

• With service providers who host our systems and send notifications, messages and crash reports (for example Google Cloud, Firebase), and our payment partner, under contract and only for these purposes.

• With authorities, when required by law.

Data is sent over encrypted connections (HTTPS) and stored on secured cloud servers. We keep account and delivery records while you work with Unicapp and afterwards for as long as needed for payouts, accounting, disputes and legal requirements. Run location is deleted after 120 days, as above.

You can ask to access, correct or delete your personal information or close your account by contacting us or through www.unicapp.in/account-deletion. Records we must keep by law are retained for the period required.

We may update this policy. Changes will be posted on this page with a new date.

Unicapp Logistics Private Limited

Email: contact@unicapp.in

Phone / WhatsApp: +91 9625811881

Address: 44, Backary Portion, 2nd Floor, Regal Building, Connaught Place, New Delhi - 110001