Terms & Conditions

These Terms and Conditions govern your use of Unicapp Logistics Private Limited's services, including intracity and intercity pickup and delivery services. By using our services, you agree to comply with these terms.

Company Name: Unicapp Logistics Private Limited

Contact Information:

Phone: +91 9625811881

Email: contact@unicapp.in

Address: 44, Backary Portion, 2nd Floor, Regal Building, Connaught Place, New Delhi - 110001

Unicapp provides:

• Intracity Pickup and Drop Services: Within the same city.

• Intercity Courier Services: Across cities in India.

• Business Delivery Services: Tailored solutions for businesses requiring both intercity and intracity deliveries.

Currently, we operate within New Delhi for intracity services and offer intercity delivery services across most locations in India.

Account registration is mandatory for booking orders.

Required information includes sender's and receiver's name, email ID, mobile number, and address.

Users must provide accurate information regarding the package contents, size, and weight.

Users cannot send alcohol, illegal, or restricted items. Any violations will result in penalties and potential legal action.

Operating Hours: 7 AM to 10 PM daily. There are no holidays.

Delivery Time: Varies based on the service selected and the destination.

Prohibited items include alcohol, illegal substances, and high-value items without insurance.

Expensive items should be declared and insured through our optional insurance service, Unicapp+.

Intracity Deliveries: Our delivery executives will wait for the recipient if there's a delay. In case of extended wait times, the sender will be contacted.

Intercity Courier: We make up to three delivery attempts. If all fail, the package will be returned to the sender.

Intracity Deliveries

• Distance-Based Pricing: Charges depend on the distance between the pickup and delivery addresses.

• Package Size Pricing: Fees vary based on the size and weight of the package.

• Final Calculation: The final price is calculated and shown at the time of booking based on the provided details.

Intercity Courier Services

• Weight and Volumetric Weight: Charges are based on either the actual weight or the volumetric weight, whichever is higher.

• Volumetric Weight Formula: Length (cm) × Width (cm) × Height (cm) ÷ 5000.

• Fixed Rates: Per kilogram charges are predefined and shown during the booking process.

Additional Fees

• Insurance: Optional for high-value packages. Mandatory for packages valued above ₹5000.

• Special Handling: Additional charges apply for fragile or high-value items requiring special care.

• Return to Origin (RTO): If a package cannot be delivered after three attempts and needs to be returned, return charges will apply.

Payment Methods

We accept payments via Credit/Debit Cards and UPI. Payment must be completed at the time of booking.

Taxes

All prices are exclusive of GST and any other applicable taxes, which will be added at checkout.

Intercity Courier Services

• Basic Liability: In the event of loss, theft, damage, or mishandling, Unicapp's liability is limited to 10 times the freight charges for documents and 5 times the freight charges for parcels (below ₹5000) or the declared value of the consignment, whichever is lower.

• Insurance Requirement: High-value shipments (above ₹5000) and fragile items should be insured by the sender. Unicapp will not be liable for uninsured shipments.

Intracity Deliveries

• Unicapp+ Insurance: Optional insurance for full compensation in case of loss. Without insurance, we will compensate for half the value of the package.

Once an order is picked up, it cannot be canceled, and no refunds will be issued.

Data Collected: We collect sender's and receiver's names, email IDs, mobile numbers, and addresses.

Data Usage: We do not share user data with third-party companies. Data is used solely for fulfilling delivery services.

This agreement shall be governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the courts in New Delhi.

Any disputes arising out of this agreement shall be referred to a sole arbitrator appointed by Unicapp. The arbitration will be governed by the Arbitration and Conciliation Act, 1996, with the venue being New Delhi.

Unicapp reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be updated on our website.

For assistance, customers can contact us at +91 9625811881 or email us at contact@unicapp.in.