Privacy Policy: Unicapp Fulfilment app

This policy covers the Unicapp Fulfilment app ("the app", package com.unicapp.fulfilment), operated by Unicapp Logistics Private Limited ("Unicapp", "we"). The app is a work tool for staff at Unicapp fulfilment centres (FCs). It is used to receive parcels from Unicapp captains, scan shipping labels, hand orders to courier partners and print labels. Accounts are created by Unicapp for FC staff; the public cannot sign up.

Our general privacy policy at www.unicapp.in/privacy also applies.

• Account details: your name, mobile number and the fulfilment centre you work at. You sign in with a one-time code sent to your mobile number.

• Work activity: the labels you scan, orders you receive or ship, courier tracking numbers and courier names you enter, run handovers you confirm (including the parcel count), labels you print, and the time of each action.

• Camera: the app uses your camera only while the scanner is open, to read QR codes and courier barcodes. Images are processed on your device to read the code; no photos or video are stored or uploaded.

• Notifications: a push notification token for your device, so we can tell you when a captain is coming in with orders.

• Device and app information: device model, operating system version and app version, and basic logs needed to keep the service secure and working.

The app does not access your location, contacts, photos, microphone or files.

To do the work, the app shows order details such as customer names, delivery addresses, phone numbers (or their last 4 digits), payment mode and amounts to collect. This information belongs to our customers and sellers. It is shown only to staff of the centre handling the order and may be used only to receive, ship and deliver those orders.

• To run the fulfilment centre: receiving, scanning, shipping and tracking orders, and confirming captain handovers.

• To send tracking updates to customers (for example on WhatsApp) when you ship an order.

• To calculate and pay what Unicapp owes the fulfilment centre for orders shipped.

• To send you work notifications.

• To keep the service secure, investigate issues and meet legal obligations.

We do not sell personal information and do not use it for advertising.

We share information only as needed to run the service:

• Courier and logistics partners, for orders you ship with them.

• Service providers that host our systems and deliver notifications and messages (for example Google Cloud and Firebase Cloud Messaging), under contract and only for these purposes.

• Authorities, when required by law.

Data is sent over encrypted connections (HTTPS) and stored on secured cloud servers. Your sign-in session is kept in your device's secure storage.

We keep account details while you work with Unicapp and order and shipping records for as long as needed for operations, accounting and legal requirements (for example tax law). Push tokens are removed when you sign out or the token expires.

You can ask us to access, correct or delete your personal information, or close your account, by contacting us (see below) or through www.unicapp.in/account-deletion. Records we must keep by law are retained for the period the law requires.

You can turn off notifications or camera access in your phone's settings at any time; scanning will not work without the camera.

We may update this policy. Changes will be posted on this page with a new date.

Unicapp Logistics Private Limited

Email: contact@unicapp.in

Phone / WhatsApp: +91 9625811881

Address: 44, Backary Portion, 2nd Floor, Regal Building, Connaught Place, New Delhi - 110001